Last updated: 2^nd October, 2024 Welcome to Pikay Richardson (“we”, “our”, or “us”). By accessing or using our website located at https://www.pikayrichardson.com/ (the “Site”), you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our services or making a purchase. If you do not agree with any of these terms, you may not access or use the Site.

1. General Information

This website is operated by Pikay Richardson, the official platform for marketing and selling books authored by Dr. Pikay Richardson. By accessing the Site and/or purchasing products, you agree to these Terms, which apply to all users of the Site, including browsers, customers, and account holders.

2. Products Offered

We offer physical books written by Dr. Pikay Richardson. All books sold on the Site are the sole intellectual property of the author.

Shipping and Delivery

• We ship physical books within the United Kingdom only.
• All orders are dispatched using Royal Mail 1st class delivery.
• Estimated delivery time is 2 to 3 business days from the date of dispatch.
• Tracking information will be provided via email once the order has been shipped.

Orders made for delivery outside the UK will be cancelled and a full refund will be issued.

3. Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (processed via Stripe)
• Google Pay (GPay)

All payments are securely processed by third-party providers (Stripe and GPay). We do not store or process your payment details directly. By making a purchase, you agree to abide by the terms set forth by our payment providers. For more information, please refer to their respective privacy policies.

4. Returns and Refunds

We have a no returns policy on products that have been opened, used, or tampered with after delivery.

• If the product remains in its original packaging and has not been used, we accept returns within 7 days of purchase.
• To request a return, please contact us via the Site, and we will provide further instructions.
• Return shipping costs are the responsibility of the customer.
• Refunds will be processed within 5-7 business days after the returned product is received and inspected.

5. User Accounts

To make a purchase on our Site, users are required to create an account. Guest checkout is not available. You agree to provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. Any activities that occur under your account are your responsibility.

6. Intellectual Property and Content Usage

All content, including the books sold on this Site, is the exclusive intellectual property of Dr. Pikay Richardson.

• You are permitted to quote content from the books, provided full attribution is given to the author.
• You may not reproduce, distribute, or otherwise use content from the books or this Site for commercial or public purposes without written permission and proper attribution to Dr. Pikay Richardson.

Unauthorized use of any content may result in legal action.

7. Privacy and Data Collection

We value your privacy and handle your data in accordance with our Privacy Policy. By using the Site and making purchases, you consent to the collection and use of personal information, such as your email and shipping address, solely for the purpose of fulfilling your orders and improving your experience. We do not store any payment information. All payment processing is managed through secure third-party services (Stripe and GPay). For more details on how your data is protected, please refer to our Privacy Policy.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages that may result from the use of our Site or products. While we strive to ensure that all product descriptions, pricing, and availability are accurate, errors may occur, and we reserve the right to correct such errors and update the Site as necessary. We are not responsible for delays or failures in delivery caused by circumstances beyond our control, such as postal service disruptions or other force majeure events.

9. Changes to Terms of Service

We reserve the right to modify or update these Terms at any time without prior notice. Changes will take effect immediately upon posting on the Site. It is your responsibility to review these Terms periodically for any changes. Continued use of the Site following any modifications constitutes your acceptance of the updated Terms.

10. Dispute Resolution

In the event of any disputes arising from your use of the Site or purchases, we prefer to resolve issues through arbitration. If arbitration does not result in a resolution, both parties may seek legal advice or pursue legal action as necessary.

11. Contact Information

If you have any questions or concerns regarding these Terms, please contact us via the form on our website or email at contact@pikayrichardson.com